Repairs and contractors
How a repair moves from report to closed, whose move it is at each step, and how the contractor book and the schedule fit in.
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One repair, one place
A repair starts as a report from a tenant, from you, or from a message. From then on it sits in one of four places on the Repairs board, named for whoever has to act next:
- Your move: new reports to triage, quotes to approve, repairs to send to a contractor.
- With the contractor: waiting for them to accept, to give a time, or to do the work.
- With the tenant: the work is done and the tenant is asked to say it is fixed.
- To pay and close: fixed and confirmed, the invoice is what is left.
Start with Your move. If more than one person works repairs, My queue shows only what is yours and My desks sets which queues you work. Someone who has none ticked works all three, which is how a one-person business runs.
Over target and gone quiet
Each repair has a target for how long it should take, set by its urgency. Over target means it is older than that, or a new report nobody answered in time. Gone quiet means it has sat in one step longer than that step usually takes.
Press Remind on either and Dardaris writes to whoever has it, the tenant or the contractor. A reminder is mailed to an address on file, and when there is none you are told so and can copy their link and send it another way. Dardaris also checks every hour and chases a repair that has gone quiet.
The schedule
Schedule shows the next four weeks as days. Each day lists the visits booked for it with the time, the contractor and the home. Past their day holds visits booked for a day that has gone and are not finished. No day yet holds repairs with no visit booked.
A visit gets its day when the contractor picks one of the times they were offered, or when you press Book a time myself on the repair for a visit agreed by phone. Both sides are mailed the booking.
Contractors
Add a contractor once under Contractors: the business, the trade, a phone number or an email address. When a repair needs sending out, Send to a contractor offers this list. The contractor gets a link to accept and offer times and needs no account, and the link opens that one repair and nothing else.
Press a row to correct a detail. Open jobs is how many each has on right now.
What waits for you
A repair whose estimate is at or over your auto-approve line goes to the manager desk first. See autonomy tiers and spend caps and approving something.